This Privacy Policy explains how LEVORA, a brand operated by NG Marketing Solutions, Unipessoal Lda., processes personal data through the website, contact forms, meetings, proposals, projects, client relationships and professional business development activities.
1. Data controller
The controller is NG Marketing Solutions, Unipessoal Lda., Portuguese tax number 518128326, with registered office at Rua Professor Augusto Nobre, operating under the commercial brand LEVORA.
- General and privacy email: geral@levora.pt
- Telephone: +351 931 652 596
- Website: levora.pt
LEVORA has not appointed a Data Protection Officer because it is not currently required to do so. Privacy requests are handled through the contact above.
2. Scope
This policy applies to data processed through this website and to professional data used by LEVORA to respond to enquiries, prepare proposals, deliver services, manage client and supplier relationships, protect systems and conduct B2B commercial activity.
Products with their own policy, restricted client areas and third-party services may provide additional information in the relevant context.
3. Data we may process
- Identity and contact: name, email, telephone, role, company, country or region.
- Professional and commercial information: sector, website, company context, expressed interest, contact history, meetings, proposals and decisions.
- Project information: objectives, requirements, documentation, content, access credentials, stakeholders and communications required for assessment or delivery.
- Contractual, administrative and financial information: billing data, tax number, agreements, payments and supporting documents.
- Technical data: IP address, security logs, browser, device, pages viewed and consent choices.
- Public-source data: professional or business information available on websites, directories, publications, registers and professional networks, where use is lawful and appropriate to the B2B context.
We do not request special categories of personal data through general forms. Sensitive data or unnecessary information about third parties should not be submitted.
4. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Responding to enquiries, assessing requests and preparing meetings or proposals. | Pre-contractual steps and, in a B2B context, legitimate interests in responding and developing professional relationships. |
| Delivering projects, services, client management, support and related communications. | Performance of a contract and legitimate interests in efficient professional relationship management. |
| Billing, accounting, tax, fraud prevention and legal compliance. | Legal obligations and legitimate interests in the establishment, exercise or defence of legal claims. |
| Website security, technical logs, access control, continuity and abuse prevention. | Legitimate interests in protecting systems, users and information. |
| B2B prospecting based on public professional information relevant to the recipient's activity. | Legitimate interests, subject to proportionality assessment and the right to object. |
| Newsletter, promotional communications and electronic marketing. | Consent, except where specifically permitted by law, always with an objection or unsubscribe mechanism. |
| Preference, analytics and marketing cookies. | Consent, which may be changed or withdrawn at any time. |
5. Sources
Data may be provided directly by the data subject, the company they represent, legitimate project partners or obtained from public professional and business sources. Where data is not collected directly, LEVORA seeks to ensure that its use is appropriate, limited and accompanied by the information required by law.
6. Recipients and processors
Data may be processed by service providers supporting LEVORA operations, including hosting, email, online meetings, storage, management tools, billing, accounting, security, technical support and consented measurement. They act under appropriate instructions, agreements and confidentiality measures.
Data may also be disclosed to authorities, courts, legal advisers, accountants or other recipients where necessary to comply with the law, perform an agreement or defend legal rights. LEVORA does not sell personal data.
7. International transfers
Some technology providers may process data outside the European Economic Area. Where relevant, LEVORA uses providers relying on adequacy decisions, Standard Contractual Clauses or other recognised safeguards and assesses the available information and measures.
8. Retention
- Enquiries not leading to an engagement: up to 24 months after the last contact, unless the person objects or a different legal basis applies.
- B2B prospecting: while a reasonable professional interest remains, subject to periodic review and never after a valid objection.
- Clients, contracts and projects: for the relationship and for the periods required to defend rights and meet obligations.
- Billing and accounting documents: for applicable statutory periods, which may reach 10 calendar years.
- Consent-based newsletter and marketing: until consent is withdrawn or the subscription is cancelled.
- Cookie consent records: generally up to 730 days to demonstrate the choice made.
- Technical and security logs: only for the period required by the purpose, unless an incident or legal duty requires longer retention.
Periods may be extended where litigation, investigation, statutory duty or the legitimate need to preserve evidence applies.
9. Data subject rights
Where applicable, individuals may request access, rectification, erasure, restriction, portability, objection and withdrawal of consent. They may object to direct marketing at any time.
Requests should be sent to geral@levora.pt, with sufficient information to verify identity and locate the data. LEVORA responds within the statutory period, normally one month, subject to permitted extensions for complex requests.
A right may be restricted where processing is necessary for compliance with law, performance of a contract or the establishment, exercise or defence of legal claims.
10. Cookies and privacy choices
Essential cookies operate without consent because they are required for website security and operation. Other categories are only enabled after the user's choice. Read the Cookie Policy or use the privacy button in the lower corner of the website to change preferences.
11. Security
LEVORA applies technical and organisational measures proportionate to risk, including access controls, system updates, logs, backups, form protection and permission management. No system is entirely immune; where an incident occurs, applicable legal procedures will be followed.
12. Children
LEVORA services are mainly intended for companies and professionals. The website is not directed at children and is not intended to deliberately collect children's data.
13. Complaints
Individuals may lodge a complaint with the Portuguese Data Protection Authority, Comissão Nacional de Proteção de Dados (CNPD), without prejudice to contacting LEVORA first in order to seek a direct resolution.
14. Changes
This policy may be updated to reflect legal, technical or operational changes. The public version date appears at the top of the page. Where a change affects consent, the website may request a new choice.